Datazoic Inc. in New York, NY is seeking Customer Success Manager to manage cloud applications, resolve client data requests and application feature requests. Individuals will apply advanced-level knowledge of Computer Engineering theories, principles, and concepts, as well as experience with software engineering to perform the following duties:

• Managing off-shore team of Product Specialists and indirectly oversee the client implementation teams of developers and Service Engineers for client onboarding and servicing existing clients.
• Building, developing, and managing relationships with existing clients ranging from senior C-level executives to junior professionals across various business functions and departments.
• Working with client key stakeholders in gathering new requirements through joint-application-development sessions to understand their priorities and recommending a program driven action that drives high value, client retention, and client return of investment.
• Preparing Business Requirement Documents (BRD) based on requirements gathered from clients for enhancement of the CRM application.
• Creating custom reports using SQL queries in SQL Management Studio to fulfill client’s data requests.
• Creating process flow graphs and wireframes for illustrating high-level processes using Tableau and Excel.
• Building UML diagrams to represent the different teams, actions, modules, and data tables involved in the process.
• Designing data management solutions for administrating data accessibility.
• Performing integration testing, user acceptance testing, and sanity testing pre/post releasing enhancements or version upgrade in production environment for quality assurance.
• Training users on new features and functionalities of the CRM application.

This position supervises the work of two (2) other employees, including Product Specialists, but does NOT involve any management (i.e., hiring, termination, discipline, compensation, or performance reviews).

Minimum requirements: Bachelor's degree or higher in Computer Engineering, Computer Science, Information Sciences & Technology, or any related IT or Engineering field of study, plus at least five (5) years of post-degree, progressively responsible experience in the job offered or in any related position(s) in which the required experience was gained.

Qualified applicants must also have demonstrable proficiency, skill, experience, and knowledge with the following:
1. Three (3) years of experience in a software engineering role
2. Two (2) years working with brand imaging and promoting value through customer experience
3. SaaS project implementation, SDLC methodology, SQL, Tableau/ PowerBI, JIRA, and MS Office Tools (Word, Excel, PowerPoint)
4. Manage and train a software team
5. Financial marketing and workflows

No Travel. Work from home benefits allowed.


Additional Information:

● Job Site: 250 Park Avenue, Floor 7TH, New York, NY 10177
● Salary: $255, 944 per year.
● Email resumes to: suresh@datazoic.com
● No calls. EOE.
● Must be legally authorized to work in the United States without sponsorship.




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