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Service Desk Analyst Location: US-CA-San Ramon Jobcode: aqu3kj Email Job
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Duration: 6months
Description: Skills and Eexperience
1-2 years experience as a Service Desk Consultant There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Candidate / Agent manages requests via service desk software that tracking, follow-up and closure of incidents Handles situations which may require adaptation of response or extensive research according to customers' response. Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met Mentor other service desk analysts, serve in team lead role and supervise them Offline security or other complex requests/incidents
Education and Experience equally evaluated for relevance Key Skills: Service Desk Consultant
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