Job Description:
Handle transactions/inquiries and answer customer questions.
Must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer.
Must have the knowledge to answer most client questions or be able to refer them to the people that do have the answers.
May offer products that the customer could utilize based on call subject.
Solid communication skills to calm angry customers by listening to them, then leading them to the solution that best works for them.
Ability to multi task and work on administrative, chat or email inquiries between calls to maximize productivity.
Create and update case management system with all interactions from users.
Properly route inquiries to the right department
Promote web portal to all internal users.