Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:
• Flexible work schedule options available
• Majority of work hours are during weekdays and daytime
• Opportunity to create a work schedule that works best for you

Earnings & Revenue:
• Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
• Pay is determined by your phone call status when assisting customers
• Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:
• Exceptional written and verbal communication skills
• Proven track record in customer service and delivering outstanding customer care
• Keen attention to detail with strong problem-solving skills
• Friendly, empathetic tone, and professional demeanor
• Self-motivated, proactive, and resourceful mindset
• Proficient in using technology, including computer applications and software.

Important Information
Technology & Equipment Requirements:
• Quiet and secure work environment during working hours
• Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
• Wired USB headset with microphone for clear communication
• High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service.
• Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
• Valid and up-to-date antivirus software installed
• Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
• Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:
• Quiet, uninterrupted space
• Organized desk area


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