Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.

Respond to customer questions, concerns, and requests in a timely and professional manner.

Troubleshoot and resolve customer issues, escalating complex cases as necessary to relevant departments.

Maintain property management databases by recording accurate details of interactions and transactions.

Monitor and collect customer feedback to provide insights on service improvements.

Maintain a positive, empathetic, and professional attitude toward customers and team members.

Contribute to the development of customer service procedures and policies to enhance the overall customer experience.