As a liaison between the Business and IT, the primary role of the Business Analyst is to translate general business requirements into formal business and functional requirements. The Business Analyst also supports IT development and testing, plans and executes User Acceptance Testing, and supports the training the business team on integrating the capability into its work processes.

Stays current on the latest insurance processes and related IT advancements to automate and modernize business processes
Conducts detailed as-is and to-be analysis and works with business stakeholders and IT to integrate systems into such processes
Gathers critical information from meetings with various stakeholders and producing useful reports
Collects business and functional requirements; constructs workflow charts, diagrams, and use cases
Work with development staff to coordinate the creation and management of data queries.
Creating reports using various design tools
Performs quantitative and qualitative analyses where necessary to support process design leading to optimal efficiency and quality; develops reports and business intelligence analyses to ensure successful ongoing operations, management, and control
Conducts meetings and presentations to share ideas and findings
Develops test strategy and plans for projects and participates in the planning, execution and documenting results of functional testing
Assists in the development and delivery of training for end users in new applications and business processes
Performs project management as requested working independently or in conjunction with an outsourced or vendor project manager
Serves as liaison with vendor delivery staff, monitoring deliverables and ensuring timely and quality completion according to requirements
Monitors and aids in production support and problem resolution to assigned systems
Ability to manage and prioritize workload within a remote/hybrid environment
Other duties as requested
Standards of Performance:

% Corporate Projects Delivered
% Core Systems Releases Current
% of Projects with Documented Test Plans
# of Tickets within 90 Days Post Implementation
% Changes Implemented w/o Issue
% Audit Findings ReOpened
% Backlog Maintained
% Customer Service Satisfaction
% Service Levels Achieved
% Ontime Monthly Report Status
% Routine Operations Success
% Innovation Score
Skills:

Excellent analytical and conceptual thinking skills
Strong understanding of data models, structures, theories, principles, and practices
Strong familiarity with data preparation, processing, classification, and forecasting.
Ability to conduct research into data management issues, practices, and products as required.
Proficient in P&C insurance industry operations, processes, and business terminology
Ability to influence stakeholders and work closely with them to determine solutions
Fundamental analytical and conceptual thinking skills
Experience writing traceable business and functional requirements documents
Demonstrated knowledge of SDLC and agile methodologies
Familiarity with BABOK and its methodologies
User experience and use case design and documentation
SQL Querying experience
Experience with PowerBI and Tableau and other business intelligence tools and analytics
Innovative mindset and ability to invoke change
Experience with gathering reporting and data requirements
Excellent oral communications and written documentation skills
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Experience leading and facilitating teams
A history of leading and supporting successful projects
Competency in Microsoft applications
Competency in Microsoft Visio or other flowcharting tool
A bachelors degree in business, MIS, or related field or an MBA
A minimum of five years experience in business analysis with at least three in insurance
Physical Requirements:

Ability to hear
Ability to speak clearly
Ability to write