W2 - FULLY REMOTE CONTRACT

USC/GC

The L&D Learner Experience team ensures the successful project management and delivery of learning programs/events by providing outstanding client service and teaming effectively across various functional groups to manage the end to end lifecycle of a learning project. Projects may be in-person, virtual, digital or blended.

Baseline Requirements (candidates without this knowledge/experience should not be submitted)

5 years project management (PMP certification preferred) ).

Strong demonstrated track record of successfully leading complex learning projects independently and inclusive of driving the project plan, managing all phases of the project including the design and development phases, managing stakeholders, etc.

Client services mindset and can do attitude, preferably within a professional services environment.

Working knowledge of Google and Microsoft Tools

Can manage multiple assignments, large teams, and competing priorities/deadlines.

Experience creating budgets and tracking expenses against budget benchmarks.

Prior experience managing stakeholders, vendors, and onshore and offshore resources

Preferred Knowledge/Skills

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:

Demonstrating agile and waterfall project management skills, including creating project plans, sprint plans, driving milestones, managing to budget, communicating status and escalating risk throughout to manage the end-to-end design, development and/or curation, delivery, and measurement of various learning solutions including live/virtual conference/classroom and digital learning assets and experiences

Possessing project management skills and ability to simultaneously guide/oversee the implementation of many different programs

Applying adult learning theory, human-centered design, and instructional design to lead and/or contribute to the development of learning solutions that meet client needs

Leveraging learning technology to enable the learner experience

Managing learning management system workflow to support learner experience and compliance needs

Establishing effective networks and managing project teams including on-shore and off-shore resources to accomplish implementation, enrollment and/or reporting of agreed plan/program information, utilizing both external and internal resources across multiple functional groups

Working effectively with key business sponsors and across L&D and other BS functional teams to deliver a quality learning experience

Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate

Leveraging presentation and communication skills to effectively work with clients, other stakeholders and other team members

Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience

Developing staff and team members, including real time feedback, to create high performing teams;
Evolving continuously and improving process and technologies to drive efficiencies and provide a quality learner experience

Demonstrating experience in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience;

Using design thinking including persona development, affinity mapping, journey mapping, and prototyping

Using agile project management techniques including sprint planning, backlog management and sprint review

Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools