High School/GED
CPhT certification preferred
One to three years PBM, Medicare, Medicaid, and/or Compliance experience
Progressive and focused work experience in continuous improvement initiatives, project management, and/or organizational development

The primary purpose of the job is to:
To support major existing client projects and new business implementations through coordinating and completing detailed documentation ensuring timely, accurate, and efficient requirements and deliverables for on-time execution. Supports the Regional Service Delivery model with activity tracking and documentation to improve overall operational understanding of customer requirements.

Duties include:
Tracking the progress of the implementation through a project plan, managing calls with all stakeholders including maintaining all documentation ensuring the accuracy and timeliness of the project.
Develop a comprehensive project plan for Part D, Commercial, Medicare, and Medicaid New Business Implementations and other projects as necessary.
Control and implement a process of change when needed, document ant track issues, monitor assumptions and make decisions in a timely manner, understand and use problem solving techniques.
Understand IPNS (claims processing system) from a high-level.
Coordinate, implement, test and deliver a project in order to produce an effective working system/product.
Collaborate with internal customers to deliver agreed upon requirements, through the timely and accurate documentation and effective management of partners to meet key deliverables
Participates and leads client calls and kick off meetings
Manages the intake requests from internal departments; monitors the work to ensure critical milestones are met. Identify risks of missing anticipated target date and report and escalate to management appropriately.
Supports the Manager of New Business and Project Services Manager of the department with day to day responsibilities
Identify process improvement opportunities providing proactive, consultative strategic solutions
Supports the Regional Service Delivery team with the tracking of activity and escalates to the Regional Supervisor as necessary.
Travel as needed.