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Cloud Specialist Location: US-TX-Austin Jobcode: de19173a047c615f1c7a6b949ecf2e8e-122020 Email Job
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Principal Accountabilities
- Build the state of art practice around multi-cloud
- Present capabilities to customers & prospects
- Create, foster, and instill solution crafting best practices with regional team
- Work with Product Management to help drive appropriate product enhancements
- Work with Product engineering, Operations and Service Delivery to enable best of breed practices
- Collaborate with OCB Professional Services team to complement customer solutions
- Collaborate with Sales team to properly align and prioritize opportunities
- Essential duties:
- Deliver solution to exceed customers/sales expectations
- Perform consultative, solutions based design for prospects/customer who desire outsourced infrastructure options to enhance their own technical capabilities or allow them to focus on their core competencies-
- Pre-sales design and implementation expertise in Enterprise/WAN service integration
- Field technical questions from prospects and clients
- Determine client requirements and provide designs for Internet connectivity, security, IP VPN connections and Managed Hosting solutions
- Provide consultative services based on prospects requirements and available OCB product offerings
- Represent OCB technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints
- Present OCB proposed solutions in a professional business environment, demonstrating salesmanship
- Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation
- Provide technology guidance for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features
- Ensure compliance with all Policies and Procedures
- Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources
Position Requirements
- IT experience in relevant field to support building multi-cloud practice from quote to bill
- solid experience and skills in AWS, Azure or GCP
- Outstanding communications skills, both verbal and written
- Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
- Experience performing needs assessments, and making recommendations based on the discovered needs
- Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
- Ability and willingness to share knowledge and expertise among various organizations within the company
- Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
- Ability to work in a team environment and demonstrate strong problem solving skills
- Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
- Ability to multi-task and work multiple projects simultaneously
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