Job Summary



Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued Customer Service Representative, you will be the first line of communication for our customers and will become the trusted face of our company. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.



Job Responsibilities:

• Interact with customers by answering phone calls promptly, responding to emails and phone messages within 24 hours. 


• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.


• Effectively communicate with clients and IRS Representatives


• Conduct financial analysis of taxpayer’s income, expenses and assets.


• Manage and prioritize cases depending on complexity.


• Interact with clients, Tax Professionals, and other departments.


• Use time management skills to prioritize daily workload.


• Provide an exceptional customer service experience with every customer facing interaction.


• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
  
   

• High school diploma or equivalent


• 1+ years' experience in an Administrative and/or Customer Service role


• Excellent Customer Service and Communication skills (written & verbal) skills


• A strong multitasker with superior organizational skills


• Attention to details


• Strong interpersonal skills
  
   

• Ability to resolve conflict and de-escalate tense situations


• Positive Personality and Friendly disposition


• Proficient Computer skills


• Team player with a strong work ethic


• Self-Motivated, ability to work independently

Salary: $15.00/per hour

Work Schedule: Monday - Friday 8am to 5pm 

What we are offering you:

 

• Health Insurance (Medical/Dental/Vision)


• 401K


• Paid Time Off (Vacation, Sick, Holiday)


• Career Growth Opportunities


• Business Casual & Casual Friday Workdays


• Award Winning Work Culture!

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ideal Tax Solution is committed to providing veteran employment opportunities to our service men and women.