Job Description: Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. - Responds to Tier 1 network support requests. - Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with network resources. - Designs extensions of and connections to the campus network. - Configures and deploys new/replacement network hardware and communications infrastructure. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors network resources for faults and traffic anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of network changes. - Supports ITS Field Maintenance with communications' implementation and troubleshooting. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints. Skill Required / Desired Amount of Experience Cisco Routing and Switching Required 8 Years VLAN Management Required 5 Years Network Design Required 5 Years Subnetting Required 10 Years Routing Protocols (BGP, OSPF, (link removed)) Required 8 Years Authentication (Radius, TACACS, (link removed)) Required 5 Years Network Monitoring Required 5 Years Wireless Technologies Required 3 Years DNS/DHCP Required 5 Years STP, VTP, Multicast Required 5 Years Network Security Required 8 Years VPN & Remote Access Technologies Required 5 Years