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Warehouse Worker/ Customer Service Representative (CSR) Location: US-TX-Houston Jobcode: tw9nlw Email Job
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Full job description Job Term: Full Time Full Job Description: Hermann Services is looking for a full-time Warehouse Customer Service Representative (CSR) to join our company located in Houston, TX.
The Warehouse Service Representative (CSR) will be working in a fast-paced warehouse and will need to be organized and have good communication skills both verbal and via email.
Responsibilities:
Receive inbound calls Assist customers with inquiries Set up appointments and book loads to meet customers expectations Track orders to ensure loads are delivered and/or picked up on time Serve as a point of contact to the Operations Team Work with customers on shipment recoveries as needed Update Transportation Software with status of loads picked up and delivered Report, monitor, and analyze performance to ensure compliance and service metrics Other duties as assigned Job Requirements: Customer Service skills Experience in transportation preferred Versatility, flexibility, and adaptability Excellent computer/keyboarding skills Word, Excel, Outlook knowledge Transportation Software knowledge is a plus Able to work well in a team environment as well as individually Excellent oral and written communication skills Knowledge of Customer Service Standards Ability to process a high volume of transactions Excellent organizational and attention to detail skills
Benefits:
Medical, Dental, & Vision Insurance after 30 days of full-time employment 401k with company match Company paid Life Insurance Paid Time Off Disability, Accident, and Critical Illness Insurance Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. No material contained within this website may be construed as an offer of employment or a binding contract of employment for a specific time period. Either the employee or the employer can terminate employment at any time, for any reason, with or without notice.
Hermann Services
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