The Customer Service Representative:

Answers customers questions and if unable to answer their questions, direct them to the appropriate person
Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation
Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
Utilizes the Department Procedure Manual as appropriate
Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system
Some of the highlights of working in our call center are:

No Sales! All calls are service based
No weekends
Were closed all major holidays
Qualifications:
Excellent oral and written communication skills
Attention to detail and accuracy are essential for this role
Proficient use of a computer
Ability to multitask
Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required