Our Customer Service Center at Veterans United is not your typical call center. The employees within this department work in a fast-paced, close knit, compassionate environment. The teams are intentional about building camaraderie and participating in department-wide events and activities.
Were always looking for folks who are passionate about what they do and will deliver results with integrity, while enhancing the lives of those around them. In fact, those lines are right from our
values
(link removed)>In order to best serve our callers, our Customer Service Center is open 24/7. We have various shifts throughout the week that can work for different schedules. Our Customer Service Representatives are assigned one shift upon hire.
The shifts we are currently looking for are:
Monday - Friday, 6am-2pm
Job duties may include, but are not limited to:
Answer phone calls and direct to correct departments.
Have a basic understanding of the loan process or ability to learn.
Answer basic questions about VA loan while providing great customer service.
Be able to multi-task between sending emails or instant messages to help solve issues.
Work well under pressure when dealing with upset/difficult borrowers.
Well also want to know you can demonstrate these attributes:
Ability to work Monday - Friday, 6am-2pm
Ability to learn and thrive in a fast-paced environment
Great phone skills
Great work ethic and a desire to succeed