Key Responsibilities:

• Perform general maintenance, troubleshooting, and repair tasks for computer systems and peripherals.


• Manage service tickets and ensure timely resolution of issues.


• Install equipment following manufacturer specifications.


• Resolve access card issues and provide hardware/software support.


• Sanitize and dispose of IT equipment properly.


• Monitor network devices and assist in network client support.


• Integrate printers/scanners and set up telephony equipment.


• Operate AV display systems.


• Assist with Video Teleconference (VTC) system administration, scheduling, and configuration.

Skills and Experience:

• Minimum of 3 years of relevant work experience with the Department of Defense (DoD) or similar.


• Proficiency in supporting PC components, hardware, wireless networking, and software installation.


• Experience in maintaining workstations, network access, and system documentation.


• Capability to create, modify, and delete user accounts.


• Provide multi-level Help Desk support and troubleshooting.


• Perform system configuration, upgrades, and modifications.


• Analyze and troubleshoot system anomalies.


• Prepare systems for operational use and support operational tests.


• Excellent communication and interpersonal skills.


• Ability to thrive in a fast-paced environment.

Education and Certifications:

• Bachelors degree in Arts (BA) or Science (BS) preferred; equivalent work experience may be considered.


• CompTIA Network+ or equivalent certification to meet DODM 8140.03 Tech Support Specialist Level 1 requirements.


• Security+ or equivalent certification to meet DODM 8140.03 standards, or must obtain within 6 months of hire.

Benefits:

• Comprehensive medical, dental, vision, disability, and life insurance plans.


• Flexible Spending Accounts.


• 401(k) retirement savings plan.


• Paid Time Off (PTO).


• Tuition reimbursement opportunities.


• Paid federal holidays.