Delta Air Lines, Inc. has multiple openings for Senior ServiceNow Engineers (Sr Systems Engineers) in Bloomington, Minnesota. Analyze Release Notes for 12 patches and 2 major upgrades to understand the impacts to the implemented functionality. Responsible for monthly patching, system checkouts, and validation for the MID and Edge Encryption servers for the operating system, database, and other applications installed on the servers. Responsible for Access Management. Release deployments for internally developed changes to the product. Responsible for installation of new plug-ins. Support monthly cloning activities and the development lifecycle for engineering activities. Provide support for the personnel using the system, including troubleshooting issues, addressing incidents, and requesting fulfillment. Manage license compliance for installed and purchased capabilities. Provide system administration for the ServiceNow platform and other applications supported by the team including but not limited to: setting migration updates; system patching and upgrades; user and group management; daily health checks; system checkout for RFC implementations impacting our applications; and routine reboots of the systems. Telecommuting permitted 50% of the time.

Job Requirements

Bachelor’s degree in Information Technology, Electronics and Communication Engineering, or related field, and 5 years of experience in ServiceNow application support/administration. In the alternative, will accept Master’s degree in Information Technology, Electronics and Communication Engineering, or related field, and 2 years of experience in ServiceNow application support/administration.

Must have work experience in:

·      Troubleshooting ServiceNow platform performance;

·      Setup, Maintenance, and Troubleshooting of Clones of ServiceNow environments;

·      Migration of ServiceNow application code changes between environments;

·      Server Management; and

·      ServiceNow Integration support.

To apply, visit delta.avature.net/careers and apply to Senior ServiceNow Engineer (Sr Systems Engineer) (REF #26136).