Technical Support Technician Level I (Onsite)

We have an immediate need for a direct hire Technical Support Technician Level I to join a bathroom remodeling products manufacturing company. The Technical Support Technician Level I will provide best-in-class technical services and solutions across the enterprise with skills in the areas of client devices, software, wired/wireless networking, hardware, and other peripheral devices.

Location: Shippenville, PA (Onsite)

This job expects to pay about $45,000 – 55,000 annually plus benefits.

What You Will Do: 

• Consistently deliver best-in-class customer service. Demonstrate respect, dignity, kindness, and empathy in each encounter with customers, visitors, and other employees.
• Respond to verbal and written Service Desk requests and ensure requests are handled in a timely and efficient manner.
• Ensure that all requests are logged into ticketing system, that requests are updated, and promptly closed.
• Maintains IT equipment in office and manufacturing environments.
• Employs and maintains standards for file system permissions and security group membership.
• Manages directory services users accounts and access permissions based on corporate policies.
• Acts as a liaison between the internal customer and IT department.
• Works with IT management, location management and corporate management to determine appropriate system solutions to local problems.
• Travels to support locations, when assigned, to resolve their technical needs.

What Gets You The Job: 

• Bachelor’s Degree in Computer Science, Information Systems or equivalent or current Professional Information Technology Certification acknowledged in lieu of degree.
• 1-3 years of Information Technology experience.
• 1+ years’ troubleshooting desktop, peripheral, and network connectivity issues.
• 1+ years’ experience supporting and troubleshooting barcode scanners.
• 1+ years’ experience using Active Directory.
• Technical knowledge of Windows operating systems and tools.
• Experience supporting Microsoft Office 365, and other common desktop applications.
• Experience with onboarding offboarding users, and the associated tasks.
• Demonstrated experience using an IT Support ticketing system.
• Ability to troubleshoot issues related to cellular devices.
• Ability to maintain IT policies, processes, procedures, and standards.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.