Management & operation support of Gxp/GMP computer system of data backup /restoration, data security, user management, data security policy & other IT aspect related to ongoing operation.

To maintain asset inventory list of manufacturing system.

Implement & monitoring backup policy of manufacturing system.

Data Backup of server & manufacturing system of daily, weekly & monthly bases.

Provide support to vendor for any program & manufacturing related issue.

Provide input to Service Desk Management regarding Continuous Improvement opportunities.

Provided technical & Management process to Help Desk team.

To resolve tickets within agreed SLA of ticket volume and time.

Backup-restoration, Archival-Retrieval of electronic data.

Created User Accounts and Groups in Active Directory AD.

Installation of Active Directory and Creation of Domain Controller.

Management of IT Infrastructure, Asset Inventory hardware and software.

Installed, upgraded, replaced routers, switches, servers and network cables as needed