Essential Job Responsibilities:

Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
Research and problem solve client issues by networking with other Customer Support Representatives who have seen success within the realm of the issue you are having
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Preferred Qualifications:

Bachelors Degree is preferred, however, can be replaced with 1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
Must be able to work a full-time schedule for this particular role
Demonstrated consistency in achieving and exceeding goals a and strong customer orientation