Responsibilities

Schedule Customer Service agents
Check for updates from OCC and report to the proper airport authorities
Review flight logs to ensure all billable items have been captured
Track passenger counts for monthly airport submission and review with General Manager
Attend airport meetings with General Manager
Update IFIDS
Meet with local General Manager to discuss employees or operational challenges
Complete daily ops logs in vortex
Ensure all baggage deliveries have been completed
Weekly passenger numbers to airport for the following week
Ensuring international packages are prepared and stocked
Bridge aircraft
Complete the shift planning board
Work positively with airline crew
Ability to work outside in all types of weather
Update Monthly information and tips board
Ordering of airline specific stock
Handling of lost and found items based on airline specific procedures
Light grooming duties
Other duties as assigned

Qualifications

2 years Counter Agent experience, with gradual increase in responsibilities is an asset
Successful completion of all Training and Read and Signs
A RAIC/ Security Clearance pass
Strong customer service skills
Great attention to detail
Previous experience managing/ building a schedule would be an asset
Previous Airport customer service experience would be an asset

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