Company Overview

Outworks Solutions Private Ltd. is a leading IT staffing, software consulting, and IT infrastructure managed services company. With over 17 years of experience, we have established ourselves as industry leaders in delivering top-notch technology solutions to our clients

Job Overview

As a Service Desk Engineer at Outworks Solutions Private Ltd., you will be responsible for providing technical support and assistance to end-users

Qualifications and Skills

• Fresher with less than 1 year of experience in a similar role
• Strong verbal and written communication skills
• Good problem-solving and analytical skills
• Basic knowledge of computer hardware, operating systems, and software applications
• Ability to work independently and as part of a team
• Customer-focused with excellent interpersonal skills
• Ability to prioritize and manage multiple tasks

Roles and Responsibilities

• Provide technical support and assistance to end-users via phone, email, and chat
• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain computer systems
• Collaborate with team members and escalate complex issues to higher-level support
• Document and maintain accurate records of support activities
• Ensure timely resolution of technical issues and meet SLAs
• Keep up-to-date with the latest technology trends and developments