Company Summary:
Kokak Chocolates is a premium tropical Asian-inspired handcrafted heirloom chocolate shop in San Francisco’s Castro district. Chocolate products are produced on-site at its 18th Street location and available for in-door/outdoor dining, pick-up, local delivery and 24/7 shipping.

Position Summary:
Kokak Chocolates seeks a Full Time Store Manager with strong retail management experience in a small business environment. The manager needs to be comfortable with technology, communicating with both in-store and remote sales team members daily.

Skills Needed:

2+ years of management experience in a retail environment with strong leadership skills
Customer service experience, preferably in a gourmet or luxury goods company
Crystal clear communication skills
Highly organized, neat, and clean
Inventory control experience: retail products, ingredients and supplies
Merchandising experience: Product and Store
Computer Proficiency: Mac operating system
Apps Proficiency: Google Sheets, Docs, Slides, Drive
Proficiency in printing collateral and labels in in-house store printer
Ability to pivot across different tasks and objectives daily

Responsibilities:
Maximizing profitability: Setting sales goals, analyzing sales data, and making decisions about pricing and inventory management
Implementing marketing (event, social, etc.) and sales plans: Implementing marketing strategies to increase sales, and developing promotional strategies to attract customers
Organization & Maintenance: Keeping the store organized, ensuring all equipment and fixtures are working well and maintained
Inventory logging and control: Tracking ingredient and supplies purchases and existing stock, ensuring the store has enough of each product in stock
Time management: Identifying and prioritizing tasks to complete duties on time, ensuring team members are punctual and clear on how to use their time at the store well, and ensuring vacations are planned ahead to minimize work disruption and challenges from other team members
Coordination skills: daily coordination with management and sales team
Administrative skills: Printing labels and marketing / sales collateral, organizing paperwork at store, shipping duties
Staff management: Recruiting, training, supervising, and appraising staff
Customer service: Dealing with customer queries and complaints
Compliance: Ensuring clear understanding and compliance with health and safety legislation
Reporting: Weekly, Monthly, Quarterly and Annual Sales and Operations Reporting