Help Desk Production Support Columbus OH As a Technology Support II team member, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructureRequired qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPreferred qualifications, capabilities, and skillsKnowledge of one or more general purpose programming languages or automation scripting