We are seeking a sharp, technically inclined Level 2/3 Technical Support Engineer to join our NYC office. You will be the senior technical resource onsite, supporting up to 100 users locally and up to 1000 globally. This is a great opportunity for a candidate with strong troubleshooting skills, looking for a step-up role in a fast-paced, dynamic environment.

Location: NYC, onsite 4 days per week

This full-time job is expected to pay about $90-100k annually + benefits

What You Will Do:

• Resolve escalated technical issues from Level 1 Help Desk, primarily focused on Microsoft Ecosystem (Azure, O365, Windows, AutoPilot).
• Provide onsite support in NYC (Mon-Thurs), managing hardware, software, and networking for up to 100 local users.
• Collaborate with global teams to support users worldwide, ensuring high-quality technical assistance.
• Troubleshoot and resolve issues in Azure Active Directory and related systems.
• Assist with the deployment and management of desktops, laptops, and mobile devices.
• Manage service tickets, ensuring adherence to ITIL-based service levels.
• Identify opportunities for continuous service improvement and automation.

What Gets You The Job: 

• 3-5 years of experience in IT support, with strong troubleshooting at Level 2/3.
• Expertise in Microsoft technologies (Azure, O365, Windows 10/11, AutoPilot, etc.).
• Familiarity with ITIL processes; ITIL v4 certification is a plus.
• Strong problem-solving skills with a curiosity for technology and innovation.
• Basic understanding of networking concepts.
• Excellent communication skills with a customer-focused attitude.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.