Associate of Applied Science-Network Administration & Associate of Science-Computer Science


● 5 years audiovisual, eLearning and telepresence

● Certifications: Windows Specialist, Web Specialist, Linux Specialist, A+, Linux+, Network+, MCP Windows 2000 Pro/Server

● Superior communication & customer service skills, bilingual

● Detail-oriented team player focused on end-user support and success TECHNICAL SKILL HIGHLIGHTS

Deliver outstanding customer experience while tracking issues and resolutions in ticketing and billing systems for leading cable provider

● Monitor, troubleshoot and resolve issues with cable services and equipment

● Neutralize escalated customer calls and provide comprehensive solutions Key Achievement: Consistently exceeding goals while providing fast, and efficient solutions