Title: Automation QA - Mostly Remote
Location: Harrisburg, PA, United States
Length: Long term
Restriction: W2 or C2C

Description:

*** Very long term project Long term usually goes for 3+ years*** *** Inperson interview *** Mostly Remote ***

*** Work location is majority remote however, selected candidates will be required to report INPERSON Engaged candidates will also need to report IN PERSON to pick up equipment as part of onboarding and may be required to report for occasional inperson meetings or training

*** The method of interview is Round 1 virtual via Teams, then Round 2 inperson

Short Description:

The Test Automation Specialist position will encompass the following activities:

Analyze performance requirements from business areas and develop automated tests to meet those requirements.
Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
Support developers as they build automated test scripts and plans that the candidate will execute.
Gather requirements and formalize into a testing plan.
Program, configure, automate, and execute testing, primarily performance testing.
Record, create, edit, and execute tests for both quality and performance on systems within PennDOT.
Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run time issues.
Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
Research and Maintenance:
Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.
Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.
Maintain and update versions of existing tools. Rollout new versions to user community, as needed.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
Troubleshoot technical issues and provide step by step instructions or guidance to resolve customer concerns.
Document and track customer interactions and issue resolutions using our CRM system (Remedy).
Collaborate with cross functional teams to escalate and resolve customer issues efficiently.
Identify common customer challenges and contribute to the development of self service resources, knowledge base articles, and other support materials.
Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.

Required Skills:

Industrial grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build & run quality &/or performance tests 4 Years
Basic programming knowledge in a common language. Customize test scripts w/variable data & adjust test execution to properly reflect test requirements 2 Years
Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio 2 Years
Experience with Microsoft Windows
Experience with Microsoft Office 365
Ability to communicate and work independently
Excellent customer service skills
Knowledge of digital accessibility concepts and techniques