Main Duties & Responsibilities:

- Respond to customer inquiries via email, chat, and phone
- Identify customer needs and recommend appropriate solutions
- Resolve customer complaints effectively and efficiently
- Escalate issues to the appropriate team members when necessary
- Identify, document and follow up on product bugs and features with engineers
- Maintain accurate records of customer interactions and transactions
- Provide feedback on the efficiency of the customer service process
- Identify trends in customer requests and suggest process and service enhancements

Essential skills:

- Proven customer support experience or experience as a client service representative
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to learn quickly
- Attention to detail
- Proficiency in MS Office
- English fluency, both verbal and written

Bonus points:

- Experience working in a remote environment
- Curiosity about people and business
- Knowledge of CRM systems
- An advanced user of Windows and Mac OS