Responsible for the support and production operations of WES and WMS. Provide general production support of production automated warehouse. Classify production incident critically and priority. Work with central IT/OT Teams and vendors to ensure issues are properly understood and accurately assigned. Translated operational problems into technical issue reporting. Diagnose and resolve data and systems issues to ensure warehouse usability for the consumer of the warehouse data. Perform daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications. Perform light debugging duties using SQL to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams. Monitor dashboard and escalate issues where needed. Provide 24X7 operational support to all production practices on holidays and weekends. Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets. Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. Serve as the support point of contact for the automation systems.
Position requires a minimum of a master’s degree in industrial and systems engineering, electrical engineering, electronics engineering or closely related field of study, three months warehouse internship with Americold or comparable, and graduate coursework should include courses in operational research methods. Position requires approximately 10% travel to warehouse sites with the possibility of working remotely with occasional business travel. Job located in Russellville, AR and any unanticipated locations throughout the U.S. $74,547 to $89,960/year.

Any applicant who is interested in this position may apply to the following individual and reference JOB CODE: ZY0924

Barbara Bishop
Americold Logistics LLC
Global Mobility Manager
Barbara.Bishop@americold.com