Salary: $35.50/Hourly

Job Type: Full-Time, Permanent

Language: English

Start Date of Employment (Approx.): As soon as possible

Minimum Education: High School

Positions Available: 1

NOC Group: Customer and information services supervisors (62023)

NOC Job Title: Customer Service Representative Supervisor

Job Location(s):
#101, 13569 – 76 Avenue
Surrey, British Columbia
V3W 2W3 Canada

Job Description:

Oversee, arrange, assign, and evaluate the work of agents who carry out questionnaires and interviews, gather and compile data, offer assistance, compose emails and other correspondence.
Organize tasks in collaboration with other departments and units.
Prepare work schedules and protocols.
Provide training to staff members in areas of customer service and company policies.
Resolve work problems, provide technical advice and recommend measures to improve productivity.
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
Investigate and solve customer service complaints.
Preparing progress reports along with any necessary paperwork.
Develop and implement customer service process improvements, ensuring that all customer inquiries are handled promptly and effectively.
Perform additional duties when needed.
Strategizing and monitoring the daily activities of customer service operations.
Conduct regular performance evaluations for team members, provide constructive feedback and identify areas for improvement.

Requirements:


Completion of secondary school is required.
Minimum 6 months of experience in the same field is required.


How to Apply:

Email: nationwideinsurance2018@gmail.com