Job Details

Client: Peak Systems Inc.
Duration: 6+ Months with possible extension
Location: Bogalusa, LA

Onsite Admin II - Intermediate level

• Work onsite at customer property (not remotely unless told otherwise)
• Represent HPI interests and be liaison with local customer management team
o Report customer dissatisfaction to Client Manager (CM) and HP account team
o Attend account calls as directed and provide feedback on activities
• Proactive monitoring of customer’s printer fleet utilizing FMA and other tools
• Assist end user with device functionality
• Perform initial trouble shooting
• Perform maintenance on devices as directed by CM
• Coordinate with HP Support when service is required
• Coordinate with HP with SW branded support
• Ensure adequate consumables are available at customer sites
• Assist with device(s) deployment/replacement as directed
• Track usage/activities at customer sites to better understand their needs
• Assist with the collection of usage pages per devices as needed
• Miscellaneous duties as directed by CM and account team
• Install toner onsite
• Manage offsite storage unit
• Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maint Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)

OSA Individual Technician Responsibilities:

• Provide Cell Phone for communication
• Provide Vehicle for transportation to surrounding Bogalusa, LA facilities
• Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes.