As a Customer Service Representative, you are provided with the knowledge necessary to assist in customer support and sales through entry-level training. The innovation in our client's products and services drives us to grow and build daily, and we are looking for someone who matches that energy. If you want to develop your business knowledge, advance your customer service and sales skills, be part of a consistently growing team, or work with people, our Customer Service Representative position fits you!

Customer Service Representative Responsibilities:

Initiate and complete customer service and sales process within retail locations through direct introduction to local homeowners

Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly

Collaborate with client executives and other Customer Service Representatives to build on customer service options given current client sales and service options

Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers

Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process

What We Look For in a Customer Service Representative:

Previous knowledge of customer service, retail, sales, marketing, business, or management is highly recommended

Appetite for problem-solving and assisting others

Friendly and professional communication skills with both customers and within the office with fellow Retail Customer Service Representatives

Desire to advance past an entry-level position and take initiative in office tasks

Ability to adjust to and accommodate new marketing/sales trends and collaborate with other Retail Customer Service Representatives to meet business development and client goals

Credentials: