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$36Hr Customer Service Representative Location: US-OH-Columbus Jobcode: uzl2z7 Email Job
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Take and process customer orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES
Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax confirmations to customers.
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.
Analyze monthly usages and re-stocking per customer.
Complies with company policies and procedures.
Additional duties as assigned by management.
EDUCATION and/or EXPERIENCE
High school diploma or GED
Candidates are PREFERRED who offer the following:
Preferred experience working in a manufacturing environment
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