Due to growth we are looking for a Customer Service Representative who is eager to learn and grow with our team, in an environment that offers team support, long-term stability, and opportunities for growth. If your goal is to work in a fast-paced environment that is always interesting and dynamic, apply today!

Duties and responsibilities

Daily duties including, but not limited to: entering orders, follow up with production on orders, attend production meetings, update sales representatives and customers on order status, tracking deliveries.
Communicate with customers in a professional & effective manner to identify and assess needs to achieve customer satisfaction.
Ability and willingness to learn our technical product line to be the subject-matter expert and make recommendations to our clients
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Provide day-to-day support to our sales team.
Manage multiple objectives and tasks simultaneously, with the ability to adjust to changing priorities as set forth by planning.
Work well in a team environment and have the ability to communicate needs and objectives with all team members in order to strategize together to meet deadlines.
This Position Requires:

Proficient in Microsoft Office products including strong Excel skills
Strong communication (both written and oral) and interpersonal skills
High attention to detail, strong organization skills, and the ability to multi-task
Ability to work on site Monday-Friday 8:30-5:00 at our Langley, BC manufacturing facility
Must have experience in a prior (B2B) Business to Business Customer Service Role.
Legally able to work in Canada
Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Schedule:

Day shift
Monday to Friday