Job Responsibilities:
Responsible for all customer-service related duties as outlined in BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned
Pulls in EDI customer releases and posts to the CMI system
Enters any manual releases as applicable
Checks/confirms demand load accuracy for their customer before MRP run
Issues shipping work-sheets to Shipping Department in advance
Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
Responsible for all transportation, logistics and premium freight for customer base
Develop customer relationship and provide Best-in-Class service
Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
Maintain 100% on time delivery to customers and providing disputes when necessary
Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
Review customer charge-backs and recommend disputes when appropriate
Coordinates Customer Finished Good returnable shipping container returns from the applicable customer, in a timely manner
Backs up other Customer Service (different customer account) positions
Provides on-call Customer Service support during non-normal business hours as required
Utilizes effective Housekeeping practices
Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
Attends training based on the Internal Training Matrix
Adheres to all safety rules and regulations
Follows all applicable BOS procedures
Any other reasonable request by management

Qualifications:
Grade 12 education or equivalent
Minimum 3 years experience in an automotive environment
Excellent English communication skills (both written and verbal)
Good general math skills
Computer literacy in business applications
Ability to work under pressure
Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
Well organized and highly efficient working in a multi-tasking dynamic environment
Familiarity with CMI software
Knowledge of Ford DDL / SDS / SIMS systems and related procedures
Knowledge of Chrysler SMART / DRIVE systems and related procedures
Knowledge of Nissan Portal and related procedures
Knowledge of Honda portal
If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.