Working within the Accounting Department, the Billing Coordinator is responsible for ensuring all aspects of billing are completed in a timely and accurate manner. The Billing Coordinator will work closely with internal and external clients to facilitate the distribution of the invoices according to client and firm guidelines. This is a non-exempt position, reporting to the Billing Supervisor.

Essential Functions:

• Manages the complete billing process for a portfolio of assigned attorneys and/or clients, following firm and client guidelines, including but not limited to:
  
  
  
  • Print, distribute, edit, prepare, and post firm pre-bills
  
  
  • Work with clients and attorneys to implement client-specific billing guidelines
  
  
  • Set up all client/matter maintenance in time and billing system to ensure that the bill format requested by the billing attorney is in place, along with any client discount and e-billing information
  
  
  • Handle all phases of e-billing in conjunction with the e-billing software or by manual submission of invoices. This includes new timekeeper requests, rejection errors, and reporting
  
  
  
  


• Ensure client and attorney preferences are appropriately considered.


• Respond to requests from internal and external clients in a professional and timely manner.


• Identify and escalate billing-related issues to the supervisor and work with the supervisor to determine the appropriate course of action.


• Work with the billing supervisor to set up/change billing guidelines on new or existing clients and attorneys.


• Maintain documentation of procedures, deadlines, and other client and lawyer preferences related to billing and interacting with assigned lawyers/clients.


• Other duties as assigned.

Knowledge, Skills, & Abilities:

• Associate's degree or equivalent related experience in business, accounting, or finance with a minimum of two years billing experience.


• Law firm experience working within the Aderant and/or Elite systems is preferred.


• Must possess strong technical analysis skills and advanced Excel capabilities.


• Must have working knowledge of automated accounting systems and knowledge of general accounting principles.


• Experience with third-party electronic billing software is preferred.


• A commitment to providing superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement.


• Strong, professional communication verbally and through email.


• Ability to organize time, prioritize workload effectively, and work independently.


• High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters.


• Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports.


• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.


• Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities.


• General accounting knowledge.

Benefits:

We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Location:

This position is based in Cleveland with a hybrid remote option available.