Title: Business Process Analyst - Mostly remote
Location: Harrisburg, PA, United States
Length: Long term
Restriction: W2 or C2C

Description:

*** Very long term project; Long term - usually goes for 3+ years*** Mostly remote; must do in person interview and visit onsite as needed ***

Although it may require some testing skillsets, the core of the job will be a Technical Business Analyst (BA) centric position.

Additional Work Details:

Work location is full-time telework
The candidate may be expected to report to the central office at 400 North Street, Harrisburg PA for meetings, JAD sessions, and other collaboration needs.
Position Title: Process Engineer for Mobile Architecture, Design, and Platform Team

Position Description:

This is a position as a process engineer supporting all lines of service within the Commonwealth of PAs Office of Administration Office of Information Technology Bureau of Solutions Management (OA-OIT BSM) that are related to delivery of mobile solutions. The selected candidate will work with the enterprise architect, agencys development teams, program delivery areas, and business partners to develop, document, communicate, and support lines of service, delivery of products and functionality, define Azure design patterns, and support holistic and dependable delivery of mobile solutions for all teams that build mobile applications within OA-OIT BSM. The subject areas will include reviews and updates to all mobile platforms within OA-OIT BSMs platform. Based on iterative evaluations, the selected candidate will develop designs, proposals, prototypes, and other artifacts to support the enterprise vision and implement the strategy plan for the enterprise mobile platform to meet existing and future needs. Architecture will define efficient functionality delivery, data reliability, and engaging customer experiences.

Specific Duties:

All work products would meet industry, Java, and Azure, best practices and standards and as further defined by the Commonwealth of PAs Office of Administration Office of Information Technology and the Enterprise Architecture and Service Management (EASM) team. The enterprises mobile domain includes applications hosted on a standardized platform of Azure Cloud. Some work may leverage JBoss virtual server technology. Most of the mobile applications are iOS custom apps with a minority of android custom apps being delivered and supported. Enterprise devices for business areas are iOS iPads and iPhones, but there has been some increase in the provisioning of android phones. All applications that are advertised for use are business partner facing, they are not for citizen use. This position will be responsible for documenting and communicating the vision that the team develops to support current configurations and future opportunities into other service options such as citizen facing or more android native development opportunities.

This position will be responsible for developing, documenting, and communicating the technological health of the OA-OIT BSM mobile platforms and will support all mobile platform developers, consumers, and support personnel, specifically in providing excellent customer service. The candidate will work closely with the enterprise architect and the service delivery team to define service delivery and processes, conduct testing, implement service monitoring, complete risk assessments, and implement customer service communications for the team. Work will include developing digital artifacts to support communication to disparate development teams. Documentation will include strategy and roadmaps, design plans, hosting pattern and implementation documents, system to system integration patterns, guides for reusable coding and enterprise frameworks, configuration standards, logging requirements, SDLC and CI-CD process maps, testing guidance, implementation and support plans, and educational resources to support new technologies and techniques.

Additional activities to support this work includes analyzing and documenting pending operating systems upgrade schedules, impacts of technology stack updates to current application inventory, documenting the teams updated or new feature sets, and participating in technology review and planning teams, such as EASM specifically in hosting requirements and solutions. This position will support the maintenance and support of enterprise common framework libraries and enterprise shared components that are delivered to other OA-OIT BSM teams to implement into product solutions via testing, service monitoring, and risk assessments.

This position is responsible for communicating constraints including, risks, time, resources, and scope to BSM management as it impacts delivery of work products or delivery of a stable mobile platform.

The ideal candidate would have experience in DevSecOps practices with a focus on reduced total cost of ownership and ease of use. Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.

Conduct research to develop new and improved processes for delivery of services
Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
Design and plan workflow processes for efficient and excellent customer service delivery
Conduct testing on the enterprises mobile platform solutions
Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprises mobile domain
Troubleshoot problems associated with mobile processes as they exist in the enterprises mobile domain
Evaluate processes and technology to ensure compliance with industry standards, OA-OIT IT Policy, and EASM standards
Provide estimates in effort and services costs to support the enterprise mobile domain
Develop and support technology upgrades and regular support roadmaps for the enterprises mobile domain
Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
Collaborate with other technical teams to define and support successful delivery of services and solutions
Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
Support enterprise product deployment and enterprise product validation activities
Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams
Mentor OA-OIT team members on agency specific and industry best practices for processes and standards
Participate and provide feedback in meetings, including daily standup meetings
Provide regular status reports on assigned work to OA-OIT BSM COPA manager
Skills and Experience:

Required

Knowledge of digital accessibility and disability inclusion
Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
Knowledge of WCAG 2.1 AA requirements related to content authoring and production
Knowledge of web technologies (e.g., HTML, CSS, JavaScript)
Required 5+ years

Experience working with development teams
Experience testing and supporting responsive design web applications
Experience testing and supporting Cloud hosted technology services
Experience testing and supporting mobile applications
Experience testing and supporting web services
Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions
Required 3+ years

Experience in development and delivery of training content and materials
Experience in production support operations including triage, root cause analysis, and communications
Preferred 1+ years

Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
Experience creating content that reflects diversity and inclusion
Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)