Job Location: Lower Parel - Kamla Mills

Job Overview

We are looking for a highly skilled and experienced Center AM/Manager to join our team at Smaaash Entertainment Pvt. Ltd. in Mumbai Lower Parel, Maharashtra, India. As the Center AM/Manager, you will be responsible for overseeing the overall operations of our flagship center, ensuring a seamless and exceptional customer experience. This is a full-time position and requires a minimum of 7 to 10 years of experience in a similar role.

Qualifications and Skills

• Minimum of 7 to 10 years of experience in a Retail role
• Proven track record of managing and leading teams at center for managing day to day issues
• Strong knowledge of retail operations and Retail sales operations
• Experience in implementing Retail marketing strategies
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong analytical and problem-solving skills
• Attention to detail and ability to multitask
• Proficient in MS Office and data analysis tools
• Control statutory and stock management

Roles and Responsibilities

• Manage and oversee the day-to-day operations of our flagship center for Gaming and Hospitality
• Ensure a seamless and exceptional customer experience at all times
• Supervise and train center staff to deliver outstanding customer service
• Develop and monitor operational budgets for the center
• Implement strategies to drive sales and achieve revenue targets
• Collaborate with the marketing team internal and external to execute promotional activities
• Maintain a thorough understanding of the company's products and services
• Monitor competitor activities and recommend competitive strategies
• Implement and enforce company policies and procedures
• Ensure compliance with health, safety, and sanitation standards
• Handle customer complaints and resolve issues promptly
• Prepare and submit regular reports on center performance
• Stay updated with industry trends and best practices