• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach


• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank


• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, home loan


• Ensuring high levels of engagement for effective pre & post customer service.


• Responsible for login of files and ensuring smooth processing of files using available digital methods


• Complete control of NPA and Collections / overdue cases sourced


• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile


• Liaison with and manages legal, technical, collection, FI and RCU vendors


• Strong focus on post onboarding services, customer retention and audit management

Key skills

• Understanding of mortgage related products and credit policies


• Regulatory, legal and compliance Knowledge relating to the mortgage industry


• Thorough understanding of market landscape and competitors in the region


• Selling and negotiation skills


• Excellent relationship management skills


• Good articulation and communication skills