!!! Urgent Hiring !!!!

Chat Support Executive

Rotational shift

5.5 day working

No cab Facility

Salary 23-25k CTC

=> 15Day Accommodation for Outside Candidate

=> Relocation Bonus

=> Virtual Interview

Location- Mansarovar ,Jaipur

Drop cv to 7878424845

Job Overview

We are looking for a dedicated Chat Support Executive to join our team at Finderbro. As a Chat Support Executive, you will be responsible for providing exceptional customer service and technical support to our clients through chat-based interactions. This is a full-time position based in Jaipur, Rajasthan, India, with a junior level requirement of 1 to 3 years of experience.

Qualifications and Skills

Proven work experience as a Chat Support Executive or similar customer support role.

Excellent written and verbal communication skills in English.

Strong problem-solving and troubleshooting skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Attention to detail with a focus on delivering high-quality service.

Good understanding of basic computer software and hardware.

Ability to work effectively both independently and as part of a team.

Strong interpersonal skills and the ability to build rapport with customers.

Flexibility to work in rotational shifts including weekends and holidays.

Experience using chat-based customer support tools and systems is a plus.

Roles and Responsibilities

Handle customer inquiries and provide accurate, timely, and professional responses through chat-based platforms.

Assist customers with product information, order placement, order tracking, and any other inquiries or issues they may have.

Troubleshoot technical issues faced by customers and provide guidance to resolve them effectively.

Ensure customer satisfaction by addressing their concerns and resolving any problems in a timely manner.

Escalate complex issues to senior support staff or other departments when necessary.

Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with cross-functional teams to improve the customer support process and enhance the overall customer experience.

Stay up-to-date with product knowledge, industry trends, and customer support best practices.