!!!!! Urgent Hiring !!!!

Chat Support Executive

Rotational shift

5.5 day working

No cab Facility

Salary 23-25k CTC

=> 15Day Accommodation for Outside Candidate

=> Relocation Bonus

=> Virtual Interview

Location- Mansarovar ,Jaipur

Drop cv to 7878424845

Job Overview

We are looking for a dedicated Chat Support Executive to join our team at Finderbro. As a Chat Support Executive, you will be responsible for providing exceptional customer service and technical support to our clients through chat-based interactions. This is a full-time position based in Jaipur, Rajasthan, India, with a junior level requirement of 1 to 3 years of experience.

Qualifications and Skills

• Proven work experience as a Chat Support Executive or similar customer support role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and troubleshooting skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Attention to detail with a focus on delivering high-quality service.
• Good understanding of basic computer software and hardware.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers.
• Flexibility to work in rotational shifts including weekends and holidays.
• Experience using chat-based customer support tools and systems is a plus.

Roles and Responsibilities

• Handle customer inquiries and provide accurate, timely, and professional responses through chat-based platforms.
• Assist customers with product information, order placement, order tracking, and any other inquiries or issues they may have.
• Troubleshoot technical issues faced by customers and provide guidance to resolve them effectively.
• Ensure customer satisfaction by addressing their concerns and resolving any problems in a timely manner.
• Escalate complex issues to senior support staff or other departments when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with cross-functional teams to improve the customer support process and enhance the overall customer experience.
• Stay up-to-date with product knowledge, industry trends, and customer support best practices.