JOB DESCRIPTION
Responsibilities:
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.
3. May require coordination of programming activities being conducted by the application development team.
4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
7. May coordinate activities of application implementation and upgrades.
8. Able to identify best practices and standards for the use of aproduct.
9. Proven track record of hands-on technical design and implementation work within large complex systems.
10. Proven hands-on technical work with a variety of technologies.
11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
12. Delivers support for industry specific applications that require integration with statewide systems or applications.
13. Interacts with executive level business users or technical experts.
14. Advanced experience in the required technical subject matter.
15. May function as a niche technical SME (Subject Matter Expert).
16. Has proven experience across large and complex implementations and systems.

Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience

Skill
1-5 yrs. conveying technical and functional concepts for a specific technical specialty
1-5 yrs. preparing complex technical documentation
Bachelors degree in IT or related field or equivalent experience
3 - 5 years planning, coordinating, and monitoring project activities
3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures
Experience providing technical diagnostics, troubleshooting, setup and configuration
Experience responding and troubleshooting end users technical concerns
Experience diagnosing and repairing peripheral equipment as needed
Experience tracking and escalating open technical issues in a public safety IT environment
Experience providing technical assistance improving program designs and operations
Experience supporting application functionality and access
Experience providing determination between network, hardware, and software issues
Experience in desktop imaging, deployment, packaging, and break/fix services
Experience in analysis and documentation of preventative maintenance and technical processes
Experience in technical writing, including but not limited to drafting standard operating procedure documents
Experience in process improvement
Experience providing IT Support in a public safety environment