Responsibilities:

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.

Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.

Training and organizational change management

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Skill
11-15 yrs. BA experience
Project management skills with the ability to prioritize tasks and meet deadlines
11-15 yrs. requirements gathering and documentation
11-15 yrs. MS Office/suites experience
Hands-on end-user training on Dynamics 365
Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria
Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint
Experience in Child Welfare Agency
Bachelors degree in IT or related field or equivalent experience