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Customer Service Representative Location: US-TX-Dallas Jobcode: uwzbgu Email Job
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Customer Service Rep
-Contract length: 3 months (with potential to extend or convert)
-Location: Remote (*Must be based/working in EST)
-Pay rate: $22/hr
-Available shifts:
Monday through Friday (9-5pm)
Monday through Friday (10-6 EST - may be 9-5 EST for training period)
Tuesday through Saturday (9-5 EST)
Our client, a top retail and ecommerce company is seeking a Customer Service Rep to join their team! This is a 3 month temporary position with a high chance of extending or converting afterwards.
As the Customer Service Rep you would answer customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Responsibilities
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive Company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through Special projects/duties as assigned
Qualifications:
Customer Service experience Highly organized and detail oriented Proven Conflict Management Skills Strong Analytical and Problem Solving Skills Good Listening Skills Prioritizing skills and effective time management Ability to multi-task Excellent Verbal and Written Communication Skills PC knowledge including email knowledge; Word and Excel preferred Typing Skills Social Media Moderation Experience Preferred Ability to Separate Emotion and respond objectively Works well in a team environment
Breezy Talent
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