This position is responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge. The Customer Care Centre Agent works under the direction of the Hotel Revenue Account Manager, and closely with the Sales & Marketing departments. This position will work out of the Calgary Snow Central Office.

Key Responsibilities

Providing outstanding customer service to all walk-in guests, telephone, and email inquiries.
Promptly answering incoming telephone calls and transferring them efficiently to the right department.
Booking reservations for Sunshine Mountain Lodge.
General office functions (sorting mail, receiving courier items, filing, etc.)
Being welcoming and knowledgeable about our awesome resort.

Requirements

Previous customer service/call centre experience.
Experience in a sales environment, with hotel management systems, and in the ski industry, is considered an asset.
Positive, mature, and professional attitude.
Prepared to work flexible schedules e.g., weekends, holidays, and extended hours may be required.
Calm under pressure and patient, with good time management skills.
Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint) is considered an asset.

The Perks:

FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride Free days & discounts at ski resorts across Canada
Staff Events Staff parties, BBQs, spring night skiing, dog sledding & more
Career Recognition programs & career development opportunities
Wellness Discounted fitness passes, yoga, onsite support & professional support
Onsite discounts Food & beverage, retail, & hotel stays
Exclusive deals Brand-named gear & local businesses
And much, much more!