Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients.

What is in it for you:

Hourly salary of $19.15.

06-month contract.

Full-Time: 37.50 hours per week.

Weekday schedule: Shifts rotate between 8:00 am and 8:00 pm.

Hybrid work: Requires flexibility with work hours.

Training duration: 2 weeks, conducted on-site.

Dynamic and professional environment.

Be part of a passionate and inclusive team

Responsibilities:

Provide "first-in-class" service to our customers/brokers by addressing billing inquiries over the phone in a professional, timely, and courteous manner.

Investigate and resolve discrepancies in collaboration with our brokers and underwriters regarding billing-related matters.

Act as Company Ambassadors by assisting inbound insurance/claims inquiries and efficiently directing customers to the appropriate team for further assistance.

Communicate clearly, effectively, and empathetically with customers via phone and email to resolve issues and describe available programs/services.

Identify and interpret customer needs accurately and respond professionally.

Systematically gather relevant information to ensure a seamless interaction with customers during inquiries.

Take ownership of customer relations through dedicated service and commitment to follow-up.

Handle a minimum of 70+ calls per day; high achievers will handle up to 100 calls per day.

What you will need to succeed:

1-2 years of experience in a contact center environment.

Prior customer service experience in a similar role.

Customer service experience preferably in a call center environment.

Ability to multitask in a fast-paced environment.

Quick to adapt to evolving surroundings.

Excellent telephone manner and communication skills.

Bilingual French knowledge is an asset.

Professional telephone/email etiquette and talent.

Proficiency in word processing, Excel, and various web-based programs/Windows applications.

Clear and concise communication skills.

Analytical and problem-solving skills to resolve customer concerns.

Attendance and punctuality are imperative