Tech Support needs 2 years IT experience.
Tech Support requires:
• Windows 11 support experience
• Windows 11 Cloud base Technical Support experience a must
• Associate's degree in Information Systems or a related field or equivalent years of experience is required
• May be required to implement a COVID-19 vaccine mandate.
Tech Support duties:
• Provides technical, operational and administrative support for IT-related End User provisoning and support
• Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications.
• Ensures appropriate change management approvals are in place prior to deployment
• Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
• Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.