Are you a strategic thinker with a passion for building lasting client relationships and driving business success? Accounting Bridge Ltd. is seeking a skilled Relationship Manager to join our team and play a pivotal role in delivering financial excellence to our clients. At Accounting Bridge, we believe in empowering businesses to take control of their financial future. For over 8 years, we've provided accurate financial statements that help businesses manage cash flow, increase profits, save on taxes, and create certainty in their financial numbers. Our mission is simple: to help our clients grow, feel more in control of their business, and maximize shareholder value. As we continue to expand, we’re looking for a Relationship Manager who can help us deepen client connections and oversee essential business operations.

Employer

Company’s Legal Name: Accounting Bridge Ltd.
Website: (link removed)
Business Address: #804 - 318 Homer St, Vancouver, BC, V6B 2V2

Position

Position: Relationship Manager
Type of employment: Full-Time; Permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: #804 - 318 Homer St, Vancouver, BC, V6B 2V2

Salary & Benefits

$43.50 per hour
Vacation Pay, Paid Sick Leave
Stable & full-time employment
Work-life balance through flexible and accommodating work environment

Job Responsibilities

• Client Engagement and Needs Assessment: Regularly engage with clients to understand their evolving needs, ensuring that the services provided align with their business goals.
• Service Delivery Planning: Plan, organize, direct, control, and evaluate the delivery of core services, including bookkeeping, payroll, accounts receivable, accounts payable, and financial consulting, to meet client expectations.
• Tailored Solutions and Advice: Create tailored action plans to address specific client needs and provide expert advice to project teams, ensuring outstanding results.
• Client Relationship Management: Develop and maintain long-term client relationships, identifying opportunities to expand services, increase client satisfaction, and retain key clients.
• Client Onboarding: Oversee the smooth onboarding of new clients, ensuring they are well-integrated into the company’s systems and processes.
• Quality and Service Standards: Lead and support staff in developing and implementing quality assessment strategies, maintaining the highest standards of service.
• Feedback and Continuous Improvement: Track and analyze client feedback to continuously improve service quality and strengthen client relationships.
• Issue Resolution: Act as the primary point of contact for clients, addressing any concerns or issues promptly and effectively.
• Contract Negotiation: Work with clients to negotiate terms, pricing, and service agreements that are mutually beneficial.
• Reporting and Communication: Prepare and present regular reports to clients on service performance, financial metrics, and project progress.
• Resource Management: Administer and optimize budgets for client projects, contracts, equipment, and supplies, ensuring financial efficiency and maximum ROI.
• Market Insights and Strategy: Stay updated on industry trends and market conditions to provide clients with relevant insights and advice.
• Staff Recruitment and Development: Recruit, train, and supervise staff, fostering a culture of excellence, innovation, and continuous improvement.
• Administrative and Technical Support: Provide administrative and technical support to staff, helping them navigate challenges and ensuring seamless operations.
• Company Representation: Represent Accounting Bridge Ltd. within various economic and social organizations, enhancing community presence and building strong professional relationships.
• Networking and Business Development: Attend industry events, seminars, and conferences to build a network of potential clients and partners, representing the company’s interests.

Job Requirements

Experience: A proven track record in relationship management, ideally within the financial services or accounting sectors.
Interpersonal Skills: Exceptional communication and relationship-building abilities, with a talent for earning trust and creating lasting client partnerships.
Technical Knowledge: In-depth understanding of bookkeeping, payroll, accounts receivable, accounts payable, and financial consulting.
Leadership: Strong problem-solving skills, attention to detail, and the ability to lead and inspire teams.
Education: A bachelor’s degree or diploma in business, finance, accounting, or a related field is preferred.

How to apply?

Please send your resume and a cover letter detailing your experience and why you're the perfect fit for this role to sam@accountingbridge.ca.

At Accounting Bridge, we are proud to be an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds.