JOB DESCRIPTION
Role: NetSuite Administration/IT Manager
Location: Shelby, NC/Onsite
Job Type: Fulltime/Permanent

KEY RESPONSIBILITIES:

At a minimum, the IT Manager/Net Suite Administration will:

Coordinate with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.
Provide a precise onboarding process for new hires including a technical specification sheet, printer mapping, etc. Drive compliance with IT Policy and best practices to maintain a secure computing environment.
Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.
Assists with the user and license administration of systems including: Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.
Help ensure corporate data and system backups are properly functioning and tested.
Provide excellent and timely customer service when responding to phone, online, and in-person queries and service issues. Provide updates, status, and completion information to end users and managers to ensure issue(s) have been resolved.
Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications. Maintain daily performance of computer systems.
Work with vendors in coordinating repair and replacement of broken equipment.
Provide coverage for system disruption to bring systems back online as soon as feasible. May require after-hours administration (infrequently).

CORE COMPETENCIES:

An ideal candidate for this role will demonstrate the following experiences:

5-7 years experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, and equipment; 1-3 years experience administering Net Suite.
Strong oral and written communication, interpersonal, and teamwork skills. Ability to interact effectively and positively with all levels of personnel.
Proven ability to coordinate geographically dispersed resources.
Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality. Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.
Ability to work under pressure and time constraints.
Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS:

Bachelors degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT management or a similar role.
Strong leadership and team management skills.
Excellent problem-solving abilities and a proactive approach to IT challenges.
Solid understanding of IT infrastructure, systems, and best practices.
Experience with IT budgeting and vendor management.
Strong communication skills, both verbal and written.
Relevant certifications are a plus.