Key Responsibilities:

Lead and manage the concierge team, providing training, guidance, and support to ensure excellent guest service.
Respond to guest inquiries and requests promptly and efficiently, ensuring all needs are met.
Coordinate with other departments to fulfill guest requests and provide seamless service.
Maintain up-to-date knowledge of local attractions, events, and activities to provide accurate information and recommendations to guests.
Assist guests with reservations, transportation, tours, and other services as needed.
Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
Maintain a high level of professionalism and ensure all interactions are in line with the hotel's standards.
Track and report on guest feedback and suggest improvements to enhance the guest experience.
Develop and maintain relationships with local businesses and service providers to enhance guest offerings.
Manage concierge desk operations, ensuring all tasks are completed accurately and efficiently.