Please Find The Following Role Details
Project Role Description:
- Responsible for serving as the primary liaison between the client and the system or application.
- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.
- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.

Required skills:
- Proficiency in Financial Applications and Service Desk Voice Support
- Excellent English communication
- 0-2 years of experience
- Educational Qualification: MCA/B-Tech

Roles & Responsibilities:
- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.
- Managing service desk operations and ensuring high system performance while effectively communicating with clients.
- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.
- Collaborating with cross-functional teams to ensure timely issue resolution.

Professional & Technical Skills:
- Required Skills: Service Desk Voice Support, Service Desk Management
- Solid understanding of IT operations and support processes.
- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.

Additional Information:
- Ideal candidates should possess 0-2 years of experience in Service Desk Management.
- A strong educational background in Information Technology Operations, Computer Science, or related fields is preferred.
- The position is based at our Noida Office. - Role: IT Support - Other
- Industry Type: IT Services & Consulting
- Department: IT & Information Security
- Employment Type: Full Time, Permanent
- Role Category: IT Support
- Education: UG: Any Graduate, PG: Any Postgraduate
- Key Skills: Skills highlighted with are preferred key skill.

Summary:
As an Application Tech Support Executive, the primary responsibilities include providing service desk voice support, managing on-site client support, facilitating client interaction, resolving issues, and ensuring optimal system performance.